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Short response times and focused consulting expertise: Buehler cooperates with specialist distributor OMNILAB

Short response times and focused consulting expertise: Buehler cooperates with specialist distributor OMNILAB Image Esslingen, October 2020 – Since October 2020, Buehler – ITW Test & Measurement GmbH, a leading manufacturer of systems, consumables and accessories for metallography and hardness testing has been cooperating in a strategic partnership with OMNILAB-Laborzentrum GmbH & Co. KG, one of Germany's largest independent specialist laboratory distributors. The aim of this collaboration, agreed for the EMEA region, is to boost efficiency and thus customer satisfaction as well. An expanded inventory to shorten response times for the delivery of systems, spare parts and consumables together with more focused human resources in customer service will combine to achieve this aim. Buehler's sales, service, marketing and application teams will continue to serve existing customers in Europe from the European headquarters in Esslingen and further sites in Germany, as well as in France and United Kingdom.

OMNILAB, a family-managed company, offers individual service solutions and first-class customer care to the industrial and scientific markets. As CEO Nils Herrmann explains, “Doubling the number of products held in stock and extending shipping hours will make Buehler synonymous with rapid fulfillment and seamless customer service throughout Europe and the Middle East and parts of Africa too.”

Lutz Werner, Business Unit Manager for Europe at Buehler – ITW Test & Measurement GmbH since 1 October 2020, adds: “The partnership with OMNILAB will strengthen the already deep trust our customers and partners have developed in us over our 70 years of commitment to Europe. As ever, they will be able to rely on the technical expertise of our sales and service teams in material sample preparation, image analysis and hardness testing. And they will also benefit from the additional know-how and the logistical and organizational expertise of OMNILAB in supplying machines and consumables. All in all, this will enhance our ability to meet demand for innovative material sample preparation solutions quickly and expertly.”

OMNILAB, founded in 1935 and headquartered in Bremen, serves the research, industrial and scientific markets and is today a globally active laboratory equipment supplier delivering innovative products, consulting expertise and individual solutions for laboratory work. The group has some 140 employees in Germany and also has three international subsidiaries.

For further information about products and services available from OMNILAB, please visit www.omnilab.de.

Buehler – ITW Test & Measurement GmbH, Esslingen/Germany has been a leading manufacturer of instruments, consumables and accessories for metallography and materials analysis since 1936, and also supplies a comprehensive range of hardness testers and hardness testing systems. A dense network of branch offices and dealers means our customers can depend on professional assistance and service around the world. The Buehler Solutions Centers in Esslingen and Dusseldorf (Germany), Dardilly (France), Coventry (UK) and elsewhere can offer all kinds of assistance with application questions or with devising reproducible sample preparation procedures. Buehler is part of the Test and Measurement Segment of the US company Illinois Tool Works (ITW) with some 800+ decentralized divisions in 52 countries and around 45,000 employees.

For further information about products and services available from Buehler ITW Test & Measurement please visit www.buehler-met.de.